Refund Policy

Savoy & Co.

Last Updated: October 16, 2026

At Savoy & Co., every chocolate is handcrafted with care, using thoughtfully selected ingredients and a commitment to exceptional quality and freshness.

Because our products are fresh, perishable, and made to order, we do not accept returns. However, your satisfaction is important to us, and we are committed to addressing legitimate concerns promptly and fairly.

Returns & Refund Eligibility

Due to the perishable nature of our chocolates and specialty confections, all sales are generally final once production has begun.

If your order arrives damaged, incomplete, incorrect, or otherwise fails to meet our quality standards, please contact us within 48 hours of delivery so we can review the concern.

Depending on the circumstances, we may offer a replacement, partial refund, or full refund.

Refund requests are evaluated individually, taking into consideration the nature of the issue, delivery documentation, and applicable consumer protection laws.

Reporting an Issue

To help us evaluate your concern, please provide:

• Your order confirmation number

• A brief description of the issue

• Photographs of the affected products and packaging, when available

Please email this information to info@savoyandco.com, preferably within 48 hours of delivery.

Requests received after 48 hours may still be reviewed, but our ability to verify product condition and delivery circumstances may be limited.

This reporting period does not restrict any rights or remedies guaranteed by applicable law.

Order Cancellations

Because our chocolates are handcrafted and prepared specifically for each order, cancellations are subject to the following conditions:

Before Production Begins

Customers may request cancellation by contacting Savoy & Co. as soon as possible.

If production has not begun and the order has not entered final fulfillment preparation, we will generally accommodate the cancellation and issue a refund.

After Production Begins

Once production has begun, cancellations and refunds are generally unavailable because ingredients, labor, and materials have been committed to the order.

Exceptions may be considered at our discretion or where required by applicable law.

Orders Canceled by Savoy & Co.

If we are unable to fulfill an accepted order because of ingredient shortages, production limitations, or other operational circumstances, we will notify the customer and offer appropriate alternatives or a refund.

If an order is canceled by Savoy & Co. before fulfillment, the customer will receive a refund of the amount paid for that order.

Delivery Acceptance & Unattended Orders

Savoy & Co. provides hand delivery within designated ZIP codes throughout Summerlin and select surrounding areas of Las Vegas, Nevada.

Customized delivery arrangements may also be available outside our standard delivery area.

All products are transported using insulated, temperature-controlled packaging designed to help preserve freshness and quality.

Because our chocolates are perishable and temperature-sensitive, we strongly recommend that someone be available to receive the order during the selected delivery window.

If an order is left unattended at the designated delivery location in accordance with the applicable delivery arrangements, and delivery to the correct location has been documented, the order is considered successfully delivered.

Following confirmed delivery, Savoy & Co. is not responsible for theft, loss, melting, temperature exposure, or deterioration resulting from the order being left unattended, to the extent permitted by applicable law.

Such circumstances generally do not qualify for refunds or replacements.

Missed Deliveries & Incorrect Information

Customers are responsible for providing accurate delivery addresses, contact information, and any necessary access instructions.

If delivery cannot be completed due to an incorrect address, restricted access, or customer unavailability, additional delivery attempts are not guaranteed.

Depending on the circumstances, an order may be returned, require additional delivery fees, or become unsuitable for redelivery due to its perishable nature.

Refunds or replacements are generally unavailable when delivery failure results from inaccurate customer information or failure to comply with agreed delivery arrangements, except as required by law.

Non-Refundable Circumstances

Refunds or replacements are generally not available for:

• Products improperly stored or handled after confirmed delivery

• Melting, temperature exposure, or deterioration occurring after confirmed delivery

• Theft or loss following documented delivery to the correct designated location

• Missed deliveries caused by incorrect addresses, restricted access, or customer unavailability

• Personal taste preferences or changes of mind

• Customer-requested cancellations after production has begun

These exclusions do not apply to defective products, fulfillment errors attributable to Savoy & Co., or situations where a refund or other remedy is required by applicable law.

Delivery Delays & Unfulfilled Orders

We make every reasonable effort to fulfill orders on the scheduled delivery date.

If unexpected circumstances prevent us from fulfilling an order as agreed, we will contact the customer to discuss available options.

Depending on the circumstances and applicable legal requirements, options may include rescheduling, cancellation, or a full refund.

If Savoy & Co. cannot fulfill an accepted order and no acceptable alternative arrangement is made, a refund will be issued in accordance with applicable law.

Refund Processing

Approved refunds will generally be issued to the original payment method.

Refunds will be initiated promptly following approval and within any timeframe required by applicable law.

The time required for funds to appear in a customer's account may vary depending on the payment provider or financial institution.

Contact Us

For questions regarding refunds, cancellations, or order concerns, please contact:

Savoy & Co.

Email: info@savoyandco.com

Website: www.savoyandco.com