Shipping & Delivery Policy

Savoy & Co.

At Savoy & Co., every order is prepared with an uncompromising commitment to freshness, quality, and craftsmanship. To preserve the integrity of our handcrafted chocolates and specialty confections, we currently offer local hand delivery rather than traditional shipping.

Delivery Area

Savoy & Co. provides hand delivery within designated ZIP codes throughout Summerlin and select surrounding areas of Las Vegas, Nevada.

Customers may verify delivery availability during checkout.

For locations outside our standard delivery area, customized delivery arrangements may be available upon request. Please contact us before placing your order to discuss availability and applicable fees.

Delivery Schedule

Our standard delivery day is Thursday, with deliveries scheduled once per week.

This schedule allows us to prepare each order fresh and coordinate careful handling from our kitchen to your door.

Customers may select from available delivery windows during checkout. Delivery windows are subject to availability and may be adjusted to accommodate order volume, routing, and operational requirements.

While every effort is made to deliver within the selected window, exact arrival times are not guaranteed.

Delivery Method

All orders are hand delivered using insulated, temperature-controlled packaging designed to help maintain product freshness and quality during transportation.

Deliveries are coordinated through Savoy & Co. or our designated delivery partners.

Because our chocolates are temperature-sensitive, we recommend refrigerating your order promptly upon receipt and following the storage instructions provided with your products.

Delivery Fees

• Complimentary delivery on orders of $75 or more within our standard delivery area.

• $10 delivery fee on orders under $75 within our standard delivery area.

• Customized deliveries outside our standard delivery area may incur additional charges, regardless of order value.

Applicable delivery fees are displayed at checkout or confirmed before customized delivery arrangements are finalized.

Delivery Acceptance & Unattended Orders

Because our products are fresh and perishable, we strongly recommend that someone be available to receive the order during the selected delivery window.

If no one is available, the delivery may be left at the designated delivery location when permitted by the customer's instructions, applicable delivery arrangements, and the delivery partner's procedures.

Once an order has been delivered to the correct designated location and delivery has been documented, including through a delivery photograph or electronic confirmation when available, it is considered successfully delivered.

Following confirmed delivery, Savoy & Co. is not responsible for theft, loss, damage, temperature exposure, melting, or deterioration resulting from an order being left unattended, to the extent permitted by applicable law.

Customers are responsible for retrieving and properly storing their orders promptly after delivery.

Incorrect Addresses & Missed Deliveries

Customers are responsible for providing complete and accurate delivery information, including apartment numbers, gate codes, and any necessary access instructions.

If delivery cannot be completed due to an incorrect address, restricted access, or customer unavailability, we will make reasonable efforts to determine an appropriate resolution.

Depending on the circumstances, an order may be returned, require a new delivery arrangement, or become unsuitable for redelivery due to its perishable nature.

Additional delivery attempts are not guaranteed and may incur additional fees.

Savoy & Co. is not responsible for additional costs or product deterioration resulting from inaccurate delivery information or customer-related delivery issues, except as required by applicable law.

Delivery Delays & Unforeseen Circumstances

Although we make every effort to fulfill deliveries as scheduled, unforeseen circumstances such as severe weather, traffic disruptions, delivery partner issues, or other events beyond our reasonable control may affect delivery times.

Should a significant delay occur, Savoy & Co. will make reasonable efforts to notify affected customers and arrange an appropriate resolution.

If we are unable to fulfill an order within the agreed delivery timeframe, customers will be offered appropriate rescheduling or cancellation and refund options as required by applicable law.

Order Preparation & Availability

Our chocolates are handcrafted and made fresh to order. To maintain our quality standards, weekly production and delivery capacity are intentionally limited.

Orders are subject to ingredient availability, production scheduling, and delivery capacity.

Savoy & Co. reserves the right to adjust delivery availability, delivery windows, or order acceptance as operational needs require.

If an accepted order cannot be fulfilled, we will contact the customer to discuss available alternatives or arrange a refund where appropriate.

Delivery Concerns

If your order arrives damaged, incomplete, or in an unsatisfactory condition, please contact us as soon as possible, preferably within 24 hours of delivery.

Include your order number, a description of the issue, and photographs when available so our team can review the circumstances and determine an appropriate resolution.

We take pride in the quality of our products and are committed to addressing legitimate delivery concerns promptly and fairly.

Contact Us

For delivery inquiries, customized delivery arrangements, or assistance with an existing order, please contact:

Savoy & Co.

Email: info@savoyandco.com

Website: www.savoyandco.com